Welcome to HiQiS Official Store.
At HiQiS, we are committed to providing fast, secure, and reliable delivery services for customers worldwide. To ensure a smooth shopping experience, we have established overseas warehouses in the United States, United Kingdom, and multiple European countries, allowing us to deliver products efficiently with trusted international carriers.

1. Shipping Coverage

HiQiS currently ships to:

• United States
• United Kingdom
• European Union countries
• Selected international regions

If your country is unavailable at checkout, please contact our customer support team for assistance.

2. Overseas Warehouses

To provide faster delivery and better service, HiQiS operates overseas fulfillment warehouses across:

• United States
• United Kingdom
• Europe

Orders are automatically dispatched from the nearest available warehouse based on product stock and delivery address. This helps reduce shipping times, customs delays, and transportation risks.

3. Shipping Carriers

We work with globally recognized logistics partners to ensure secure and timely delivery, including:

• DHL
• UPS
• FedEx
• DPD
• Local professional logistics partners

Carrier selection may vary depending on destination, warehouse location, and package size.

4. Order Processing Time

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or promotional periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

5. Estimated Delivery Time

Please note that delivery times are estimates and may be affected by weather conditions, customs clearance, carrier delays, or other unforeseen circumstances.

6. Shipping Fees

• Free shipping may be available for selected products or promotional campaigns.
• Shipping costs, if applicable, will be calculated and displayed during checkout before payment is completed.

7. Customs Duties & Taxes

For orders shipped from local overseas warehouses, customers generally do not need to pay additional import duties.

For international shipments outside local warehouse coverage, customs duties or taxes may apply according to local regulations and are the responsibility of the customer where applicable.

8. Order Tracking

After shipment, customers will receive tracking details via email.
You can also track your order through the carrier’s official tracking website.

If you do not receive tracking information within several business days after placing your order, please contact our support team.

9. Damaged, Lost, or Delayed Shipments

If your package arrives damaged, is significantly delayed, or appears lost during transit, please contact us immediately. Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

To assist with claims, customers may be asked to provide:

• Order number
• Photos of damaged packaging/products
• Delivery information

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

HiQiS is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses submitted by customers.

If you notice an address error after placing your order, please contact us as soon as possible.

11. Contact Us

If you have any questions regarding shipping, delivery status, or logistics support, please contact our customer service team:

Email: info@hiqis.com

Thank you for choosing HiQiS.
We appreciate your trust and are dedicated to delivering a professional, reliable, and worry-free shopping experience.