Refund & Return Policy

Welcome to HiQiS Official Store.
We are committed to providing high-quality electric bikes and scooters along with a transparent and reliable after-sales service.
If you are not fully satisfied with your purchase, our Refund & Return Policy ensures a fair and smooth process.

1. Return Eligibility

  • Items must be unused, undamaged, and in original packaging
  • Return request must be made within 14 days after delivery
  • Proof of purchase (order number or receipt) is required
  • Items marked as final sale or non-returnable are excluded

2. Return Process

  • Contact our support team at info@hiqis.com
  • Provide your order number and reason for return
  • Wait for return approval and instructions
  • Do not return items without authorization

3. Refund Conditions

  • Refunds are processed after inspection of returned items
  • Refunds will be issued to the original payment method
  • Processing time: 5–10 business days (depends on payment provider)
  • Shipping fees are non-refundable unless caused by our error

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at
info@hiqis.com with order details and photo/video evidence.

  • Replacement parts or full unit replacement may be provided
  • Partial or full refund may apply depending on the case

5. Non-Returnable Items

  • Products showing signs of use, damage, or improper handling
  • Items returned without prior authorization
  • Clearance or final sale items
  • Damage caused by misuse or unauthorized repair

6. Exchanges

  • Exchange requests depend on stock availability
  • Price differences may apply
  • Contact support before sending any item back

7. Return Shipping Costs

  • Customer-preference returns: customer pays return shipping
  • Defective/damaged items: HiQiS covers reasonable return shipping costs

8. Order Cancellation

Orders can only be canceled before shipment. Once shipped, cancellation is not possible, but return may still apply after delivery.

9. Refund Delays

If you do not receive your refund within the expected timeframe, please check with your bank first or contact us at info@hiqis.com.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Email: info@hiqis.com

HiQiS is committed to delivering a trustworthy and worry-free shopping experience for every customer.